Donors

• What is RoundUp?

  RoundUp is revolutionizing the ‘round up for charity’ movement by allowing any person or company to automatically round up all of the purchases made on an eligible Visa or Mastercard to the next whole dollar amount, and to direct those funds to virtually any nonprofit of their choice. Donors can select from over 1.3 million nonprofits across the U.S., including schools, universities, parent associations, churches, sports clubs, museums, pet shelters, advocacy groups, community service providers, and more.

  For nonprofits, RoundUp offers the simplest round up program available; no sign-up, no extra staff, no expenses, and no technical expertise required. We provide each nonprofit with a ready-to-use QR-code and web link to their designated nonprofit page, where donors can select the card they want to use to round up for the nonprofit. Nonprofits can promote the link or QR-code via email, newsletters, printed material, or on social media. Supporters, whether individuals or businesses, can also share the QR-code with their audiences to support the nonprofit even further. RoundUp makes predictable, recurring donations brilliantly simple and efficient for nonprofits.

• How does RoundUp work?

  Donors can search for a nonprofit on RoundUp or follow a nonprofit-specific URL or QR-code. Donors then link their Visa or Mastercard information to start rounding up their purchases into monthly donations. These donations go first to a Donor Advised Fund called Our Change Foundation (“OCF”) which will then send your contribution to the nonprofit you designated, unless that nonprofit is ineligible. On the 1st of each month, RoundUp charges the linked card one-time for the total amount of the RoundUps from each purchase made during the prior month. The donation amount, net of fees, is sent to our charitable distribution partner, Our Change Foundation, a United States 501(c)(3) tax-exempt public charity and donor-advised fund, and is made available to the nonprofit for withdrawal within 15 days subject to RoundUp’s Terms of Service.

• How do I choose a nonprofit to support?

  You can search for your preferred nonprofit on the RoundUp homepage or use a unique URL or QR-code provided by the nonprofit to access their page directly.

• Can I round up for multiple nonprofits?

  At this time, RoundUp only supports giving to one nonprofit at a time. However, you are welcome to change which nonprofit your monthly contributions go to at any time. If you change your nonprofit during the month, your donation will be contributed to the nonprofit you’ve selected as of the last day of the month. If you are a nonprofit, promoting your RoundUp page to donors before other nonprofits secure them is a best practice. You can view our Nonprofit Marketing Tips page for the best ways to do that, or simply start sharing your link with your donors.

• Can I help get other people to round up for my favorite nonprofit?

  Absolutely! Every nonprofit on RoundUp has a unique QR-code and URL that you can share via text, email, or social media, to encourage others to join the cause. And, it's best to get the word out quickly because donors can only support one nonprofit at a time on RoundUp.

• Are my RoundUps tax deductible?

  Yes. We’ll provide tax receipts for your donations, which can be used when filing your taxes.

• How does RoundUp cover its cost?

  Our goal at RoundUp is to get as much money as possible to the nonprofit you support. And we never ask nonprofits to pay us for using the platform. To cover our expenses, we keep $2 for each donation. Any other typical expenses related to transaction fees, data access, donation distribution, or compliance with state and federal regulations are paid for by Our Change Foundation, the nonprofit Donor Advised Fund that handles distributing the donations. We expect that most nonprofits will receive, on average, between $0.85-$0.90 for every dollar donated. That’s considered an “A” grade for efficiency by most nonprofit rating platforms.

• What does the charge look like on my credit card?

  Your enrolled card will be charged by “ROUNDUP.ORG” on your credit card statement, with a location in Durham, NC.

• Will the nonprofit know that I have made a donation?

  It's totally up to you. You can choose to donate anonymously or share your details with the nonprofit, including your name and email address.

• Which credit card should I enroll?

  You should enroll the primary Visa or Mastercard that you use for your day-to-day spending.

• How secure is my credit card information?

  All enrolled cards are tokenized and held in a PCI (Payment Card Industry) Level 1 compliant vault as required by Visa and Mastercard security standards. All cards are encrypted when enrolled such that the details of those cards are anonymized and non-identifiable. Access to your personal financial transaction data is limited: only high-level merchant categories (e.g., “Entertainment” or “Restaurant”) and the round up amounts are shared. Your designated nonprofit does not have access to any of your bank card transaction data and RoundUp nor your designated nonprofit have access to the bank account related to your credit card.

• Will RoundUp or the nonprofit know where I’m shopping?

  No. Access to your personal financial transaction data is limited: only high-level merchant categories (e.g., “Entertainment” or “Restaurant”) and the round up amounts are shared. Your designated nonprofit does not have access to any of your bank card transaction data and RoundUp nor your designated nonprofit have access to the bank account related to your credit card.

• What happens if my credit card is declined?

  If your card is declined, RoundUp will attempt to process the amount again at a later time. If we are not able to successfully charge your card, your account will be placed into an inactive status and you’ll be notified via email. You will be able to login and enroll a different card to reactivate if you choose.

• Can I set a maximum monthly donation?

  Yes. During the signup process you will be asked if you’d like to set a maximum donation per month which can also be adjusted in your account settings. You can also login to your account at any time to see the list of ‘pending’ RoundUps that will be added up at the end of the month and charged to your card.

• Is there a minimum monthly donation?

  Yes. We require a minimum monthly donation of $10 which allows us to cover partner and processing fees and allows for the majority of your donation to go to your selected nonprofit.

• How do I change my enrolled credit card?

  After logging in to your account, your enrolled credit card can be changed by going to either your ‘Dashboard’ or ‘Account Settings’ page.

• How do I pause or cancel RoundUps?

  Simply login to your account and go to either your 'Account Settings' or ‘Dashboard’ pages and cancel your RoundUps using the option provided.

• Can I change the nonprofit I support?

  Yes. Login to your account, click 'change nonprofit' on your 'Dashboard' to select a new one.

• What if the nonprofit I selected ceases to exist?

  If a nonprofit becomes ineligible to receive payments for any reason, RoundUp will notify you and allow you to redirect future donations to another nonprofit of your choice. If you do not designate another nonprofit, RoundUp will designate a new nonprofit for you. You can login and change your nonprofit at any time from your ‘Account Dashboard’ page.